Delivery times and shipping costs will vary based on the method of shipment you choose.
When you check out, you will be prompted to choose a shipping method. Your shipping charges will be automatically calculated during checkout prior to the completion of your order.
NOTE: No reship policy for Brazil, Canada, Australia, New Zealand, Sweden, Finland, Netherlands, Norway, Singapore, APO, FPO, Italy and some other higher risk countries. Please accept our apologies
ALL ORDERS MUST BE PLACED THROUGH THE WEBSITE, USING THE SHOPPING CART, WE DO NOT TAKE ORDERS THROUGH EMAIL.
Please do not email us regarding restocking a sold out item: If it is sold out, we are likely already working on doing so! I advise you to check the site every few days for the item to be added back into the available stock and add it to your wishlist.
Payment emails/invoices and notifications will automatically be sent to you upon submission. Clients such as Gmail tend to send these to your spam folder. When ordering please DO NOT use clients such as Hotmail/Live/MSN or Hushmail, , as they may not be delivered at all!
Upon ordering and receiving payment details, you have 48 HOURS to complete your payment submission, past this point your order will no longer be valid.
Question: I placed an order, but I forgot to add an item - can I add it to my cart?
If your order status is still 'Pending' and you haven't made payment or a payment submission for the order, then we can add items to your order, if such items are available.
If your order is 'On Hold' or 'Processing' then we cannot add anything to your order!
WE DO NOT TAKE RETURNS AND THERE ARE NO REFUNDS!
EU BASED SUPPLIER!
All orders are shipped from within the EU! We are open 7 days a week, but we only ship orders between Monday to Friday (working days).
ALL ORDERS ARE SHIPPED THE SAME OR FOLLOWING WORKING DAY AFTER PAYMENT HAS BEEN RECEIVED!
We cannot be held accountable if incorrect or insufficient shipping information was provided. Be sure there are no Typing errors. Once your order is confirmed you CAN NOT change or request for it to be shipped to a different address.
INTERNATIONAL SHIPPING - 10euro (Tracked)
We ship to ALL international destinations and provide all international orders with tracking numbers, provided you have selected the tracked option. The tracked option will either be Air-Sure or International Signed-For.
Depending on your location you can expect to receive your order anywhere between 1-12 working days. Below is an estimate of how long you will wait once your order has been shipped (excluding busy holiday periods):
Western Europe: 2-3 working days
Eastern Europe: 3-5 working days
We DO NOT under any circumstances take responsibility for Customs seizures! We also do not take any responsibility for delivery's damaged, delayed or lost by international postal services outside of the EU. See our full Terms and Conditions
We keep all shipping certificates filed for 60 days, we also keep order photos and shipping logs filed for 60 days. You can at any point request to see any of these.
PLEASE DO NOT ASK IF YOUR ORDER HAS BEEN SHIPPED YET! YOUR ORDER STATUS WILL BE UPDATED TO ''COMPLETE'' ONCE YOUR ORDER HAS BEEN SHIPPED. AFTER THIS POINT WE DO NOT HAVE ANY INFORMATION REGARDING YOUR ORDER!
WE CURRENTLY ACCEPT WESTERN UNION AND BANK TRANSFERS!
There is 30e minimum order! You can order as much or as little as you like from us! However if you wish to use International Bank Transfer then there is a 100.00 eur minimum requirement to use this payment method.
If using Western Union or MoneyGram as payment method, then please bare in mind that we may ask you to send the payment to another country other than the EU. This does not change the fact that the order will still be sent from within the EU. You cannot request which country the payment is sent to.
I advise ALWAYS using your real information when paying. In any event a payment issues arises, chances are you will not be able to get refunded if you purchased under a fake alias.
ABOUT YOUR ORDER:
Question: Damaged products?
If your order arrives with broken tabs, vials etc - we cannot be held responsible for the mistreatment of packages by the courier. No refunds will be issued. You agree to this when ordering with us. However, the past has proven pose a very very small percent of cases as such given our superb packaging.
Question: Will my pack be noticeable or look suspicious?
No, your package will look no different if you were to order off any online website i.e. Amazon, Ebay etc. We take great pride in your security as well as our own.